Refund & Return

Returns

If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please note that certain items, such as personalized or custom-made products, may not be eligible for return.

To initiate a return, please contact our customer service team at the provided phone number or email address. Our team will guide you through the return process and provide you with a return authorization number. Please include this number on the package when returning the item.

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If the item is approved, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Refunds

If you are eligible for a refund, you will receive the full purchase price of the item, excluding any shipping or handling fees. Please note that the refund may take some time to reflect in your account, depending on your bank or credit card provider.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service team within 7 days of receiving the item to initiate the exchange process. Our team will guide you through the necessary steps and provide you with a return authorization number.

Once we receive the defective or damaged item, our team will inspect it to confirm the issue. If the item is approved for exchange, we will ship a new one to you as soon as possible, free of charge.

Contact Information

If you have any questions or concerns regarding our refund and return policy, please feel free to contact us using the information below:

Trade name: Cradep

Email: contact@cradep.com

Physical address: California City, California City CA 93501, United States

We value your satisfaction and are committed to providing you with the best customer service possible. Thank you for choosing Cradep for your baby crib and bedding set needs.